Protochips, the creators of revolutionary holders for electron microscopy, has selected Venue to provide eCommerce and self-service quoting within their Salesforce Lightning Community.
Protochips products enable the highest resolution of nano-structures in their native environments and have proven to be of unparalleled value in materials and life science applications. The company’s products empower scientists, engineers, and researchers to discover and analyze new phenomenon by visualizing biological, chemical and physical processes.
Like many leading organizations, Protochips uses Salesforce Sales Cloud (CRM) to record and track customer orders and uses Salesforce Communities to stay connected with their customers. Their ordering process is technical and often requires many interactions between sales reps and customers. The company felt that this process was becoming increasingly time intensive and was a potential source of order-entry errors
Protochips needed to provide a self-serve quoting and ordering systems to their customers. Their primary goals were to offer a one-stop-shop experience for their customers, to integrate fully with Salesforce, and to minimize systems administration overhead and costs.
“We absolutely needed to provide self-service ordering and quoting for our customers,” reflects Roberto Thillet, Director Product Services. “Our ordering process can involve many back-and-forth emails with customers. Sometimes we generate 5 or more versions of a quote before finalizing an order. By providing self-service ordering, our customers can start, complete, and pay for orders on their schedule, in whatever time zone they are located around the world.”
“We chose Venue because it provides an attractive user interface for online ordering and it fully integrates with Salesforce. Venue will add significant value to our Lightning Community and make it a much more powerful tool for our customers. Providing self-service ordering in Salesforce will definitely help us grow sales and scale efficiently.”
Protochips is an established growth-stage company based in North Carolina’s Research Triangle Park. The company is focused on developing analytical tools for understanding and developing nanoscale materials. Founded in 2002, Protochips has delivered more than 250 in situ TEM systems across the world and produced more than 1,000,000 consumables.
Learn more at www.protochips.com
About Kinetic Growth
Kinetic Growth provides software applications that drive growth and improve efficiency; all built 100% on the Salesforce Platform. These applications extend the capabilities of salesforce.com’s Customer Relationship Management (CRM) software to help organizations manage recurring sales and allow their customers to self-serve. Venue is eCommerce for Salesforce. Encore automates renewals, subscriptions, and recurring billing.
Learn more at www.KineticGrowth.com