SICOM selects Encore to manage recurring contract renewals

Manage contract renewals in Salesforce - SICOM logo

SICOM Systems, a leading provider of technology and services for quick service and fast casual restaurants, has selected Encore to manage recurring sales and contract renewals from within Salesforce.

SICOM uses Salesforce as their system of record to maintain a holistic view of their customers. While Salesforce excels at helping SICOM win new business, SICOM has found that it does not provide them with an out-of-the-box solution to manage ongoing contract renewals.

SICOM chose Encore to help them

  • quickly understand account contract status,
  • automate contract renewal creation,
  • consolidate multiple contracts into a single contract renewal,
  • and prorate and co-term add-on sales.

Why did SICOM choose Encore?

“Bottom line, Encore matched its functionality with our key requirements” said Michael Zarzeka, Senior Vice President, Information Technology & Systems. “Since we rely on Salesforce as our system of record, our top priority is that the solution is native to Salesforce rather than a disconnected application that would need to be tied together via an API. And rather than build and maintain our own renewals solution, we chose Encore because of Kinetic Growth’s proven expertise.”

About SICOM Systems
SICOM Systems, Inc. is a leading best-of-breed provider of end-to-end technologies and services for the quick service and fast casual restaurants. The company offers front-of-house solutions (i.e. Digital Menu Boards, Point-of-Sale (POS) and Order Confirmation Units); back-of-house solutions (Drive-Thru Director™ and Chef™ Kitchen Management); as well as above restaurant solutions (360° Data Analytics and SEMS4 Restaurant Management) that are helping major restaurant chains around the globe to streamline their operations. SICOM has over 40,000 digital menu boards in operation worldwide, while its POS systems are in more than 6,500 restaurants worldwide and it has more than 10,000 restaurants leveraging its enterprise management systems globally. Founded in 1987, SICOM is headquartered in Doylestown, Pa. and can be found online at

About Kinetic Growth
Kinetic Growth provides software applications that drive growth and improve efficiency; all built 100% on the Salesforce Platform. These applications extend the capabilities’s Customer Relationship Management (CRM) software to help organizations manage recurring sales and allow their customers to self-serve. Venue is eCommerce for Salesforce. Encore automates renewals, subscriptions, and recurring billing.

Learn more at

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